Terms of Service

2.1 Age Requirement

You must be at least 18 years of age to register an account or purchase tickets on Ventry. By using the Platform you represent and warrant that you are 18 or older.

2.2 Account Accuracy

You agree to provide accurate, current, and complete information when creating an account and to update this information promptly if it changes. Providing false information, including false KYC documents, is grounds for immediate account termination and may be reported to relevant authorities.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. Notify us immediately at support@ventrybooking.com if you suspect unauthorised access to your account.

2.4 One Account Per Person

Each individual or business entity may maintain only one organizer account. Creating multiple accounts to circumvent platform restrictions, suspensions, or KYC requirements is prohibited.

3.1 Ticket Purchase

• All ticket sales are processed through Paystack. By completing a purchase you agree to Paystack's terms of service.
• A purchase is complete only when payment is confirmed by Paystack and a QR ticket is issued to your email address.
• Prices are displayed in Nigerian Naira (NGN). The price you see at checkout is the total price including the non-refundable Service Fee.
• Tickets are issued per transaction. A maximum of 10 tickets of any single tier may be purchased per transaction.
• Ventry does not guarantee event quality, safety, or the actions of event organizers. We facilitate the transaction and hold funds in escrow on your behalf.

3.2 Service Fee

A flat, non-refundable Service Fee of ₦100 is added to every ticket transaction. This fee covers the cost of payment processing, QR ticket generation, escrow management, and buyer protection services. The Service Fee is retained by Ventry even in the event of a refund.

3.3 Ticket Delivery

Your QR ticket will be delivered to the email address you provide at checkout. Ensure your email address is correct before completing payment. Ventry is not responsible for tickets delivered to an incorrectly entered email address. If you do not receive your ticket, you may retrieve it at ventrybooking.com/retrieve using your email address and Ticket ID.

3.4 Resale Prohibition

Tickets purchased on Ventry are for personal use only. Reselling, transferring, or auctioning tickets above face value ("ticket touting") is strictly prohibited and may result in ticket invalidation without refund.

3.5 Buyer Representations

By purchasing a ticket you confirm that:

• You are purchasing the ticket for lawful personal use.
• You have not used fraudulent payment methods.
• You understand that refund eligibility is governed by Section 6 of these Terms.
• You will comply with the Organizer's event rules and terms of admission.

4.1 KYC Requirement

All event organizers must complete Ventry's five-step KYC verification process before creating or publishing any event. The KYC process requires:

• A valid government-issued photo ID (National ID, Driver's Licence, International Passport, or Voter's Card).
• A clear selfie holding your photo ID.
• A verified phone number.
• Links to active social media profiles.
• Venue proof documentation demonstrating access to the stated event venue.

Submission of false, forged, or misleading KYC documents is a serious violation of these Terms and may constitute a criminal offence under Nigerian law. Ventry reserves the right to reject any KYC application and is not obligated to provide reasons.

4.2 Platform Fee

Ventry charges a Platform Fee of 2.5% on the gross ticket revenue of each event (excluding the Buyer Service Fee). This fee is deducted automatically before payout. For example, if your event generates ₦100,000 in ticket sales, your net payout will be ₦97,500.

4.3 Payout Conditions

• Funds are held in escrow until after the event date passes and Ventry admin confirms the event occurred.
• Payouts are initiated by Ventry admin after event confirmation. Processing typically takes 3–7 business days.
• Organizers must have a valid Nigerian bank account on file with correct account details before a payout can be released.
• Ventry reserves the right to withhold payouts pending resolution of open complaints or disputes related to an event.
• If an event is cancelled by the organizer, no payout is made and all buyer funds are refunded in full (see Section 6).

4.4 Event Listing Obligations

As an Organizer you agree that each event listing will:

• Be accurate and truthful in all details, including event name, date, time, venue, and ticket pricing.
• Not infringe any third-party intellectual property rights (music licences, branding, etc.).
• Comply with all applicable Nigerian laws, including those relating to public gatherings, noise ordinances, and venue capacity limits.
• Not promote illegal activities, hate speech, violence, or sexually explicit content.
• Include accurate ticket tier pricing. Organizers may not change ticket prices after sales have begun for a given tier.

4.5 Event Cancellation by Organizer

If an Organizer cancels an event for any reason, Ventry will automatically refund all ticket buyers in full (excluding the non-refundable Buyer Service Fee). The Organizer will receive no payout. Organizers who repeatedly cancel events may have their account suspended or terminated. Ventry reserves the right to recover any costs incurred in processing refunds from the Organizer.

4.6 Organizer Representations

By creating events on Ventry, the Organizer represents and warrants that:

• They have the legal right and authority to host the event at the stated venue.
• All artists, performers, and acts listed have confirmed their participation.
• The event will take place as advertised unless cancelled due to genuine force majeure circumstances.
• They will honour all ticket purchases and grant entry to holders of valid, unscanned QR tickets.
• They will not use Ventry to collect payment for events they do not intend to hold.

6.1 Eligibility for a Full Refund

Buyers are entitled to a full refund of the ticket price (excluding the non-refundable Service Fee) in the following circumstances:

• The event is cancelled by the Organizer.
• Ventry admin determines that the event did not take place as advertised (e.g. venue changed without notice, event was significantly materially different from the listing).
• A fraud complaint submitted by the Buyer is upheld by Ventry admin.
• The Organizer is found to have misrepresented a material fact about the event prior to ticket purchase.

6.2 No Refund Circumstances

Refunds will not be issued in the following circumstances:

• The Buyer changes their mind after purchase ("buyer's remorse").
• The Buyer is unable to attend for personal reasons.
• The Buyer was denied entry for reasons within their control (e.g. age verification, dress code, or intoxication).
• The Buyer claims a QR code was not received but the email address provided was incorrect.
• The event occurred as advertised and the Buyer did not attend.

6.3 Service Fee

The ₦100 Service Fee is non-refundable in all circumstances, including cancellations and upheld fraud complaints. This fee is the cost of the payment and buyer-protection infrastructure, which is incurred regardless of the event outcome.

6.4 Refund Process

To request a refund, submit a complaint via the Ventry Help Center at ventrybooking.com/help. You will need your Ticket ID and the Refund Code included in your ticket confirmation email. Ventry will review your complaint within 5 business days and, if upheld, initiate a refund to your original payment method. Refunds typically appear within 3–7 business days after approval.

6.5 Force Majeure

If an event is cancelled due to genuine force majeure circumstances (natural disaster, government directive, public emergency), Ventry will work with the Organizer to either reschedule the event or issue refunds to affected buyers at Ventry's discretion. Ventry's liability in such circumstances is limited to the ticket price, excluding the Service Fee.

7.1 Ticket Validity

Each ticket is represented by a unique, signed QR code. The QR code is valid for a single scan at the event venue. Once scanned, the ticket is marked as used and cannot be used again. A ticket marked as used constitutes evidence of entry.

7.2 Buyer Responsibility for QR Code

Your QR code is your ticket. You are responsible for keeping it private and secure. Ventry strongly advises against:

• Sharing screenshots of your QR code on social media or messaging apps.
• Allowing third parties to photograph or copy your QR code.
• Forwarding your ticket email to anyone who may attempt to use your ticket.

If your QR code is used by someone else before you arrive at the event, Ventry cannot guarantee entry. Ventry accepts no liability for loss suffered as a result of a Buyer sharing their QR code.

7.3 Organizer Scanning Obligations

Organizers are responsible for scanning all QR tickets using the Ventry scanner tool. Organisers must not admit attendees without scanning their QR code, as the scan record is the authoritative record of attendance and is material to any future dispute. Organisers who fail to use the scanner tool waive the right to dispute refund claims based on claimed non-attendance.

7.4 Technical Failures

In the event of a technical failure of the Ventry scanner (network outage, device failure), the Organizer should admit attendees who can produce their Ticket ID and the name registered on the ticket. Ventry accepts no liability for loss of revenue or denied admission resulting from scanner technical failures outside our control.

9.1 Organizer Content

Organizers retain ownership of content they upload to Ventry (event descriptions, banner images, etc.). By uploading content, you grant Ventry a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content solely for the purpose of operating the Platform and marketing your event. This licence ends when you delete the content or close your account.

9.2 Content Standards

All content submitted to Ventry must comply with Nigerian law and must not be:

• Defamatory, obscene, or sexually explicit.
• Infringing of any third-party copyright, trademark, or intellectual property right.
• False, misleading, or deceptive.
• Promoting unlawful activities, violence, or discrimination.

Ventry reserves the right to remove any content that violates these standards without notice and without liability to the content owner.

9.3 Ventry Platform Content

All other content on the Platform — including the design, code, text, graphics, and trademarks — is owned by or licenced to Ventry. You may not copy, reproduce, modify, or distribute any part of it without our express written permission.

12.1 Termination by You

You may close your account at any time by contacting us at support@ventrybooking.com. Closing your account will not affect your obligations for events already listed or tickets already sold.

12.2 Termination by Ventry

Ventry reserves the right to suspend or permanently terminate your account, without notice, if you:

• Breach any provision of these Terms.
• Provide false KYC information.
• Engage in any prohibited activity listed in Section 8.
• Create multiple accounts to circumvent a previous termination.
• Pose a risk of legal liability or reputational harm to Ventry.
• Fail to host an event without providing a valid reason and initiating refunds.

12.3 Effect of Termination

On termination, your right to use the Platform ceases immediately. If your organizer account is terminated while events are live:

• All upcoming events will be taken offline.
• All affected ticket buyers will receive a full refund (excluding Service Fees).
• Any escrowed funds owed to you may be withheld pending resolution of all outstanding refunds and complaints.

Sections 5, 6, 10, 11, 13, and 14 survive termination of these Terms.

13.1 Buyer–Organizer Disputes

In the first instance, disputes between Buyers and Organizers regarding an event should be raised through the Ventry Help Center. Ventry will act as a neutral facilitator and make a binding determination on refund eligibility based on available evidence, including QR scan logs, event listing details, and communications on the Platform.

13.2 Disputes with Ventry

Disputes between you and Ventry should first be raised by emailing support@ventrybooking.com. We will attempt to resolve the matter informally within 30 days. If the dispute cannot be resolved informally, it may be submitted to mediation or arbitration under Nigerian law before any court proceedings are initiated.

13.3 Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first seeking resolution through the Ventry platform, we reserve the right to suspend your account, contest the chargeback with evidence, and recover the disputed amount plus any chargeback fees from future transactions.